Automatic GLS labels with Elogy fallback for luxury resale
Challenge
Shipping labels generated by hand, with a second courier to use when the first does not cover the area.
Solution
A flow that generates GLS labels automatically and switches to Elogy when the area is not covered.
Systems involved
- GLS
- Elogy
- Make.com
- Shopify
Before
The operator created each label by hand and changed courier case by case for areas that were not served.
After
Every order generates the GLS label automatically, with a switch to Elogy when the area is not covered.
Result
Less manual labelling work and fewer shipments blocked because of uncovered areas.
A luxury resale business shipped Shopify orders using GLS as the main courier. Some areas, however, were not covered, and the operator had to notice this by hand and recreate the label with a second courier. The process was slow and prone to errors on the areas that were not served.
We built a Make.com scenario that, for each new order, tries to generate the GLS label. When the area is not covered, the flow falls back to Elogy without manual work. The generated labels are saved and the order is updated, so the operator works on a queue that is already prepared instead of handling exceptions by hand.