Terms and conditions

The date of the last update to these Terms (3 September 2026) is shown at the top of the page. They have been drafted with care, but we recommend having them reviewed by a legal professional before relying on them for any significant agreement.

The website automationslab.it is operated by Automations Lab di Federico Donati (the Provider), a sole proprietorship based at Via Peirce 56, 00139 Rome, Italy, VAT number IT17790701001, certified email automationslab@pec.it, email federico@automationslab.it.

These Terms apply to anyone who browses the site or uses the information and tools published on it. They also apply to the Provider's services in every respect not governed by a quote, contract or other written agreement between the Provider and the Client: where the two conflict, the specific written agreement prevails.

By browsing the site or submitting an audit request you accept these Terms. If you do not agree with them, please do not use the site.

Through the form on the site you can request a free 30-minute call in which we look together at one of your business processes and assess whether and how it could be automated.

The audit is an exploratory, non-binding consultation. It does not oblige the Client to purchase any service, nor the Provider to submit an offer or take on the project. The Provider may decline or reschedule a request at its discretion, for example where the topic falls outside its expertise.

Views expressed during the audit are technical opinions based on the information available at the time. They do not constitute professional advice to be relied upon for business, legal, tax or financial decisions, and no warranty is given as to their accuracy or completeness. Any indication of timing, cost or benefit is to be confirmed in the exploration phase and in a written quote.

The Provider offers three engagement models, chosen with the Client according to the project:

a) Fixed-price project: scope, deliverables and price defined up front in the quote. b) Build plus monthly retainer: an initial build followed by a monthly fee covering maintenance, improvements and support; the retainer can be cancelled monthly with one month's notice, unless otherwise agreed in writing. c) Hourly co-development: work billed on actual hours within a weekly cap agreed in writing, which the Provider does not exceed without the Client's authorisation.

Every engagement follows the same path: an exploration phase, in which the process is mapped and the solution designed; an implementation phase, which produces a working demo for the Client to validate; and the final build based on the approved demo. Requests outside the agreed scope are assessed and quoted separately.

Prices are communicated only through a written quote. Nothing on the site, in the ROI calculator or in informal conversations constitutes a contractual offer.

The written quote sets out the scope of work, deliverables, estimated timeline, price and payment schedule. It is valid for the period stated in the document or, failing that, for 30 days from issue; the engagement is concluded upon the Client's written acceptance, including by email.

Invoicing follows the quote (for example a deposit at kick-off and balance on delivery, a monthly fee in advance, or actual hours at month end for co-development). Unless otherwise agreed in writing, invoices are payable within 30 days of issue by bank transfer. Amounts are exclusive of VAT and any other charges required by law.

Late payments accrue statutory interest for late payment in commercial transactions under the applicable law (in Italy, Legislative Decree 231/2002, implementing Directive 2011/7/EU), without the need for formal notice, plus reasonable recovery costs. The Provider may also suspend ongoing work and withhold deliverables until the outstanding amount is settled.

Deliverables created specifically for the Client (automations, configurations, source code, documentation, interfaces) become the Client's property upon full payment of the agreed fees. Until then they remain the Provider's property, and the Client holds a limited licence to use them for testing and review.

The Provider retains ownership of, and the right to freely reuse, its generic know-how, methodologies, templates, libraries, snippets and components that are not specific to the Client, whether developed before or during the engagement, provided they contain no confidential Client information. Where such components are built into the deliverables, the Client receives a perpetual, non-exclusive, royalty-free licence to use them within the project.

Site content (text, images, branding, layout) belongs to the Provider or its respective owners and may not be reproduced without permission, except for personal, non-commercial use.

Unless otherwise agreed, the Provider may name the Client and describe the project in general terms among its references, without disclosing confidential information.

The solutions the Provider builds normally rely on third-party platforms, including Make.com, Claude (Anthropic), Lovable, Supabase, Shopify, HubSpot and other tools named in the quote. These services are governed by their providers' own terms, pricing and service levels, which the Client accepts directly when activating its accounts.

Unless otherwise agreed, platform subscriptions are held in the Client's name and their costs remain with the Client. The Provider is not liable for outages, malfunctions, changes to features or APIs, pricing changes, account suspensions or discontinuation decided by third-party providers, nor for the effect of such events on the automations built.

Where a third-party change requires adaptation work, the Provider will propose it to the Client as a separate activity or under the retainer, if one is in place. AI tools can produce non-deterministic output: solutions using them are designed with appropriate safeguards, but the Client remains responsible for verifying outputs in critical processes.

To allow the Provider to do its work properly, the Client agrees to:

- supply accurate, complete and up-to-date information, data and documentation on the processes in scope; - provide the necessary access promptly (accounts, credentials, API permissions, test environments), preferably through dedicated, revocable user accounts, and confirm it is authorised to grant such access; - give feedback and approvals within the agreed timeframes, especially on the working demo; delays on the Client's side push deadlines back accordingly, without liability for the Provider; - appoint a contact person with decision-making authority for the project; - ensure that data handled by the automations is collected and used in compliance with applicable law, including data protection rules, and keep backup copies of its own data; - refrain from using the site or the services for unlawful purposes or to harm third parties.

Where the Provider processes personal data on the Client's behalf, the parties will sign a data processing agreement under Art. 28 GDPR.

Each party undertakes to keep confidential the non-public information received from the other in connection with the audit or the engagement (business data, processes, pricing, credentials, code, information on customers and suppliers), to use it only for the purposes of the relationship and not to disclose it to third parties, except to its own staff and suppliers bound by equivalent confidentiality obligations and only to the extent necessary.

The obligation does not apply to information that is already public, was lawfully known to the receiving party beforehand, was developed independently, or must be disclosed by law or by order of an authority, with prior notice to the other party where permitted.

Confidentiality obligations last for the duration of the relationship and for 3 years after it ends. The parties may sign a specific non-disclosure agreement, which in that case prevails over this clause.

The Provider performs its work with professional diligence and in line with good industry practice, and corrects free of charge any defects in the deliverables reported within the warranty period stated in the quote or, failing that, within 30 days of delivery. The Provider does not warrant that solutions will be error-free, run without interruption or achieve any particular business outcome: the benefits of automation depend on many factors under the control of the Client and of third-party platforms.

To the fullest extent permitted by law, the Provider's total liability for any damage arising from the relationship is limited to the fees actually paid by the Client for the specific service in the 12 months preceding the event giving rise to the claim. The Provider is not liable for indirect or consequential losses, such as loss of profit, loss of data, loss of business opportunity, business interruption or reputational harm.

These limitations do not apply in cases of wilful misconduct or gross negligence, nor to any liability that cannot be limited under applicable law (including Art. 1229 of the Italian Civil Code).

The ROI calculator on the site processes the values you enter using simplified formulas and returns a purely indicative estimate of the time and cost that an automation might recover. It is not a quote, it is not a promise of results and it does not account for the specifics of your business: actual outcomes may differ, even significantly, and are assessed only during the exploration phase.

Site content (articles, examples, use cases, service descriptions) is provided as is, for information purposes, without any warranty of completeness, accuracy or currency and without any guarantee of results. The Provider may change or remove it at any time. The site may contain links to third-party websites whose content the Provider does not control.

The testimonials published on the site are genuine reviews left by clients on the Provider's Upwork profile and are reproduced verbatim. They reflect the experience of individual clients and are no guarantee that others will achieve similar results.

These Terms and the relationship between the Provider and the Client are governed by Italian law. Any dispute is subject to the exclusive jurisdiction of the courts of Rome, Italy. If the Client is a consumer, the mandatory forum rules and other protections afforded by the law of the consumer's country of residence remain unaffected, and the consumer may also use the European Online Dispute Resolution platform (ec.europa.eu/consumers/odr).

The Provider may update these Terms at any time; the version in force is the one published on the site with its date. Changes do not apply to engagements already under way unless the Client agrees. If any clause is held invalid, the remaining clauses stay fully effective.

Questions about these Terms: Automations Lab di Federico Donati Via Peirce 56, 00139 Rome, Italy VAT IT17790701001 Email: federico@automationslab.it Certified email (PEC): automationslab@pec.it